Return & Refund Policy

At Dreamfolks global opc pvt ltd, we strive to ensure that you are fully satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a simple return and refund process as outlined below:

1. Eligibility for Return & Refund

  • Customers can request a return or refund within 7 days of the product delivery date.
  • To be eligible, the item must be:
    • Unused and in its original packaging.
    • In the same condition as received.
    • Accompanied by a valid proof of purchase (order ID or invoice).

2. How to Request a Return or Refund

To initiate a return or refund, please contact our customer support team via:

📞 Phone: +91 9220731754
✉️ Email: info@dreamfolksglobal.com

Include the following details:

  • Order ID
  • Reason for return/refund
  • Photos or videos (if the product is damaged or incorrect)

Our team will review your request and guide you through the next steps.

3. Refund Timeline

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and credited to the original payment method within 5–6 working days.

4. Return Shipping

  • If the return is due to a defective, damaged, or incorrect product sent by us, we will cover the return shipping costs.
  • In all other cases (e.g., change of mind), the customer is responsible for return shipping.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom or personalized products
  • Products marked as “final sale” or “non-returnable”

6. Exchanges

We currently do not offer direct product exchanges. If you wish to replace an item, please return the original product and place a new order.

Dreamfolks global opc pvt ltd reserves the right to update or modify this policy at any time. We encourage customers to review this page periodically.